Who We Are
Kingsnorth Counselling
kingsnorthcounselling@gmail.com
Kingsnorth Counselling provides counselling and therapeutic services. For the purposes of data protection law, we act as the Data Controller for the personal data you provide.
Information We Collect
We collect and process the following types of information:
Personal Identification Information
- Name
- Address
- Phone number
- Email address
- Date of birth
Health & Wellbeing Information
As part of therapy, we may collect sensitive (“special category”) information such as mental health history, session notes, and relevant personal background.
Administrative Information
- Payment details (but not stored card information)
- Appointment history
- Communications sent or received
Website Data
- Cookies and usage data
- Contact form submissions
Why We Collect Your Information
Kingsnorth Counselling collects and processes your information for the following reasons:
- To provide counselling services safely and effectively
- To communicate with you regarding appointments and enquiries
- To maintain clinical records in line with professional standards
- To manage payments and billing
- To meet legal, ethical, and regulatory obligations
We only collect data that is relevant and necessary for your care.
Lawful Basis for Processing
We rely on one or more of the following legal bases:
- Legitimate interests – providing therapeutic services
- Contract – to deliver the service you request
- Consent – for processing special category (health) information
- Legal obligation – complying with regulatory requirements or court orders
You may withdraw consent at any time, though this may affect our ability to continue offering therapy.
How Your Information Is Stored
Your information is stored securely in digital or paper form and protected against unauthorised access. Session notes and records are kept for the minimum period required by professional guidelines (usually 7 years) unless the law requires otherwise.
Sharing Your Information
Your information is confidential and will not be shared unless:
- You give explicit consent
- There is a legal requirement to disclose information
- There is a serious risk of harm to yourself or others
- We are required to consult with supervisors as part of professional ethical practice (your identity is kept protected wherever possible)
We do not sell, rent, or trade your personal data.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request corrections to inaccurate data
- Request deletion of your data (in certain circumstances)
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
To exercise any of these rights, contact us using the details above.
Use of Cookies
If your website uses cookies:
Cookies may be used to improve your browsing experience and track website performance. You can manage cookie settings in your browser.
If not, remove this section.
Changes to This Privacy Policy
Kingsnorth Counselling may update this policy from time to time. Any changes will be posted on our website or shared with clients as appropriate.